Returns & Exchanges

At Gazelle, we stand behind the quality of our certified pre-owned electronics with a hassle-free 30-day return policy to ensure your complete satisfaction. If your device isn't the perfect fit, we make it easy to return or exchange it for a different model.

Return Process

• 1.
  Initiate Your Return

  Log in to your Gazelle account and visit the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Perform a factory reset to remove all personal data and disable 'Find My iPhone' or Google accounts, then securely pack the device in its original packaging if available.

• 3.
  Label and Ship

  Print the prepaid shipping label provided in your confirmation email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, we will process your full refund or ship your exchange within 3-5 business days.