Frequently Asked Questions
Your guide to buying and selling pre-owned electronics with confidence.
What is the Gazelle certification process?
Every device undergoes a rigorous 30-point functional inspection to ensure it meets our high standards for performance and quality before it is listed for sale.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your device sooner.
What is your return policy?
We offer a 30-day no-hassle return policy. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery.
Do the devices come with a warranty?
Yes, all Gazelle devices include a 90-day limited warranty that covers any hardware defects or malfunctions not caused by accidental damage.
Are the phones unlocked for any carrier?
We sell both carrier-specific and factory-unlocked devices. Please check the product description for the specific compatibility of the device you are interested in.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer financing options through Affirm so you can pay for your device over time.